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Click here to complete the Preferred Carrier Change Form and have it e-mailed to our business office.

Residential Services

North Pittsburgh Telephone Company (NPTC) has the equipment, skills and experience necessary to manage your residential communications needs. We offer:

DSL - High Speed Internet Access
ConnectTime DSL is a Digital Subscriber Line (DSL) service that transforms a standard telephone line into a high-speed, high-capacity, "always-on" data connection using a special modem.
Calling Features - Residential

When subscribing to two or more calling features, a multiple feature discount is applied. You can order these services on line quickly and easily by clicking here.

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Calling Plans and Local Package

Residential Unlimited Package Plan  Best Value

  • Local Phone Service
  • Unlimited Local and Long Distance Calling
    (U.S., Canada, Puerto Rico and U.S. Virgin Islands)
  • Caller ID Deluxe
  • Call Waiting with ID
  • Three Way Calling
  • Voice Mail with Call Forwarding Busy/Don't Answer
  • $39.95 monthly fee

    and

  • Save even more - When you subscribe to the Unlimited Package Plan, you can also subscribe to ConnectTime DSL Service at a discounted monthly rate.
*Limited time offer. Certain restrictions apply. This offer is not available in conjunction with any other promotions. One promotion per customer. After promotional period, monthly rates revert to then-current rate for Unlimited Package Plan and ConnectTime DSL.
Residential package plan - direct dialed calls only
Plan NOT intended for commercial use or Internet access via a toll number
Plan does NOT include 900/976 or Pennsylvania Telecommunications Relay Service calls
Plan does NOT include the charges for directory assistance, collect, third party and calling card calls
Plan does NOT include International calls
Call detail available online only
Regional and long distance carriers must be chosen as North Pittsburgh Telephone Company (carrier code 5679)

Long Distance Services Customer Service Agreement

Residential 1000 AnyTime Minutes Calling Plan

  • 1000 minutes of regional and long distance toll calling (U.S., Canada, Puerto Rico and U.S. Virgin Islands)
  • $15.00 monthly fee
  • $.07 per each additional minute
  • Toll detail provided
  • Save even more when you sign up for ConnectTime DSL 3 Megabit service - pay only $10.00 a month for the 1000 AnyTime Minutes Calling Plan
Residential calling plan - direct dialed calls only (does not include local phone service)
Plan NOT intended for commercial use or Internet access via a toll number
Plan does NOT include 900/976 or Pennsylvania Telecommunications Relay Service calls
Plan does NOT include the charges for directory assistance, collect, third party and calling card calls
Plan does NOT include International calls
Regional and long distance carriers must be chosen as North Pittsburgh Telephone Company (carrier code 5679)

Long Distance Services Customer Service Agreement

ConnectTime Broadband Phone

Save money on your regional and long distance calling by adding ConnectTime Broadband Phone service to your existing high-speed Internet connection. With ConnectTime Broadband Phone service, and a Company provided analog phone adapter, you can make unlimited calls anywhere in the continental United States and Canada over a quality, reliable connection. For more information, click here.

Residential $.06 AnyTime Calling Plan

  • $.06 per minute for regional toll and long distance (U.S., Canada, Puerto Rico and U.S. Virgin Islands)
  • $2.50 monthly fee per telephone line
  • Toll detail provided
Residential calling plan - direct dialed calls only
Plan NOT intended for commercial use or Internet access via a toll number
Plan does NOT include 900/976 or Pennsylvania Telecommunications Relay Service calls
Plan does NOT include the charges for directory assistance, collect, third party and calling card calls
Plan does NOT include International calls
Regional and long distance carriers must be chosen as North Pittsburgh Telephone Company (carrier code 5679)

Long Distance Services Customer Service Agreement

Automatic Savings Plan
One way to save money on your regional toll calls is with North Pittsburgh Telephone Company's Automatic Savings Plan. If you make over $21.75 in toll calls each month you will receive a 20% discount. There's nothing for you to fill out or send in - the discount will be applied to your regional toll-calling bill automatically. The discount does not apply to calls included in other optional calling plans to which you currently subscribe.

North Pittsburgh Telephone Company is committed to working on ways to serve our customers money on toll calling-after all, you are our business.

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Distinctive Ring - $2.50/Month (Per Number)

Distinctive Ring is a feature that gives you or members of your household a separate number that, when dialed, will ring with a distinctive ring.

When an Distinctive Ring number is dialed, the distinctive ring will alert you who the call is for before it is answered.

One main billing number can have up to three (3) Distinctive Ring numbers.

The distinctive ring cycles are:

  • Main number ring = two long rings
  • Distinctive Ring #1 = two short rings
  • Distinctive Ring #2 = two short rings, one long ring
  • Distinctive Ring #3 = one short ring, one long ring, one short ring

Distinctive Ring is a feature for incoming calls only. Distinctive Ring numbers ring in on the main billing number, and do not provide additional lines for outgoing calls. All directly dialed outgoing calls are billed to the main billing number. A new telephone number will be issued for each Distinctive Ring phone number issued.

Individual names and phone numbers may be listed in the telephone directory, or may remain unlisted at the customer's request.

When a call to one number is in progress, calls to the other Distinctive Ring numbers will receive a busy signal, unless the main number is subscribed to Call Waiting. If Call Waiting is combined with Distinctive Ring, the Call Waiting tone will be distinctive, depending on which number was dialed.

If Call Forwarding is activated on the main number, calls to an Distinctive Ring number will also be forwarded to the same "Forward To" number.

Distinctive Ring can be subscribed to only by contacting the North Pittsburgh Telephone Company residential business office at 724-443-9521.

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Inside Wire Maintenance Plan - $1.25/Month
The Inside Wire Maintenance Plan covers diagnosis and repair of the inside telephone wire and jacks. Inside telephone wiring begins at the point where the wires enter your home and ends at the outlet where your telephone connects. If you have an inside wiring problem, a repairperson will repair the problem at no additional charge.

If you do not subscribe to Inside Wire Maintenance Plan and the problem is found in your inside wiring or telephone equipment, you will be responsible for a visit charge of $30.00 and the repair costs. You may make the repairs yourself, hire a qualified technician or have our repair department do the work. You will be charged $15.00 per 1/4 hour plus any necessary material cost if you choose to have our repairperson do the work.

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