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You need to have access to the Internet and a valid email address. You also
need to have your current paper bill. We will ask for the account number and the 5-digit zip code (with the
+4 code if available). Then, continue to follow the sign-up instructions on the screen to complete your
enrollment.
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North Pittsburgh Telephone Company is currently providing the online billing
Service, with I-Report™ and I-Analyst™, at no additional cost to our customers.
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As long as your telephone numbers are associated with one account
number, you will have the ability to view the activity of each line on a monthly basis. However, if you
have multiple lines on separate accounts, each account will have to be enrolled into the online billing
Service.
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Yes, just email us at nptorder@nptc.com
or call our Customer Service at 1-800-541-9225 (residential) or 1-800-635-6949 (business). Or, from the online
billing home page, choose the option to change your online billing account, then, select the option to
disconnect access to online billing.
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The routing, transit, and checking account numbers can be found on the lower
left-hand side of your check. Please see the online example.
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Yes. Just click on the User Options button and click on Payment Methods to add
additional or modify existing payment methods.
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ACH is the Automated Clearing House network and is a process to electronically
transfer funds between financial institutions.
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Yes. We accept MasterCard, Visa, Discover and American Express.
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North Pittsburgh Telephone Company currently offers this service to you without
any charges, but we recommend that you contact your bank to find out if they will charge a fee for this
service.
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Yes. North Pittsburgh Telephone Company will reverse your payment if your bank
for any reason returns the transaction. North Pittsburgh Telephone Company will charge your account a fee of
$25.00 per returned transactions.
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Yes. Just click on the Pay Bill button when you are in your statement and select
the appropriate options to schedule your payment for a later date. This is not,
however, a preauthorized recurring automatic fund transfer system, so you must separately authorize payment of
each bill. You can also set up automatic bill payment (see next FAQ).
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Yes. Go to the Profiles tab and click on Change Information under the Payment Info
heading. You can schedule your payments to be automatically paid on the due date of your invoice each month.
There is no additional charge for Auto Pay.
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If you are currently enrolled in the Direct Debit Program, we recommend that you do
not set up a payment method at this site since payments are already being deducted automatically from your bank
account.
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From the login screen, click on Forgot Your Login or Password? After validating
your account information and answering your previously established security question, your login and password
will be emailed to you. You can also call Customer Service at 1-800-541-9225 (residential) or 1-800-635-6949
(business).
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You will receive an email notification that a new bill is available for viewing and
payment.
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Yes, initially you will continue to receive a paper bill. However, within 30 days
after enrollment, you will not receive a paper bill. For an additional cost, you can choose to continue receiving
paper bills.
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No. You will need to contact customer service at 1-800-541-9225 (residential) or
724-443-9529 because it takes approximately 3 working days for the payment to reach our office.
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No. The transaction cannot be canceled online.
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Usually, it will take up to three business days for your account to be updated with
your payment.
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